Refund and Cancellation Policy

At MCS Admin, we aim to provide exceptional web hosting and domain services to our valued customers. We understand that circumstances may arise where you need to cancel your service or request a refund. Please review our refund and cancellation policy outlined below:

1. Hosting Services Refund Policy:

  • We offer a 30 day money-back guarantee on our hosting services, depending on the package you've purchased.
  • If you are not satisfied with our hosting services within the specified guarantee period, you may request a refund.
  • Refunds are only applicable to hosting fees and exclude any additional services or domain registration fees.

2. Domain Registration Refund Policy:

  • Domain registration fees are non-refundable once the domain has been successfully registered.
  • If you cancel your domain registration request before it's processed, you may be eligible for a refund minus any applicable processing fees.

3. Cancellation of Services:

  • You may cancel your hosting services at any time by submitting a cancellation request through our customer support system.
  • Cancellation requests must be submitted 30 days prior to the renewal date to avoid being charged for the next billing cycle.
  • Once your hosting services are cancelled, you will no longer have access to your account and any associated data.

4. Eligibility for Refunds:

  • To be eligible for a refund, you must submit a refund request through our customer support system within the specified refund period.
  • Refunds are processed within 7 business days from the date of the refund request.
  • We reserve the right to deny refund requests that do not meet our refund policy criteria.

5. Exceptions:

  • Our refund policy does not apply to accounts that have violated our Terms of Service or Acceptable Use Policy.
  • Fees for additional services such as SSL certificates, domain privacy protection, or website backups are non-refundable.

6. How to Request a Refund or Cancel Services:

  • To request a refund or cancel your services, please contact our customer support team through [email/phone/live chat] and provide your account details and reason for the request.
  • Refund requests must be submitted within the specified refund period to be eligible.

7. Contact Us:

  • If you have any questions or concerns regarding our refund and cancellation policy, please don't hesitate to contact us. Our customer support team is available [24/7/365] to assist you.

  • Note:

    This refund and cancellation policy is subject to change without prior notice. Please review our policy periodically for any updates or revisions. By using our services, you agree to abide by the terms and conditions outlined in our refund and cancellation policy.